DARTexon iAssist is an
intelligent virtual assistance system that combines Natural Language
Processing with Cognitive Analytics. It’s a versatile tool that can
be “trained” for use across industry verticals and business
functions, with the right rules and algorithms.
Types of iAssist framework:
Discovery: These bots curate content libraries and provide
relevant information in response to queries raised by end users. For
example, a chatbot on a hospital/clinic web site or app can guide
patients to the right clinician by asking some basic questions about
the nature of the problem, besides seamlessly also enabling him/her
to fix appointments with the doctor/hospital.
Transaction: This framework empower interfaces either as web
or mobile applications application through which customers can
experience the shopping cart function.
a retail store could build a conversational bot that enables
visitors to search for an item and seamlessly enable shopping cart
function during the conversation. For the business, this reduces the
risk that the search may not end as a completed transaction. On the
other hand, this makes it easier for the visitor to quickly buy what
s/he was looking for.
- Smart Enterprise:
This framework can connect to multiple enterprise data sources
and gather relevant information. For example, quickly scanning
maintenance history logs of shop floor equipment can make it easier
to troubleshoot problems; this can also facilitate detailed
reporting of the problem to the manufacturer, making it easier for
them to service and fix the problem faster, thus reducing down time.